Our Human Touch Support
Our approach to support is built around human connection, collaboration, and continuous learning. Our UK-based support team is always on hand and can be reached via phone or a dedicated support email.
Support goes far beyond resolving tickets. We actively encourage collaboration and knowledge sharing—providing self-serve admin resources directly within your Totara site at the point of need. Every customer also benefits from full access to the Totara Community, which includes a wealth of best practice resources, online courses, live and recorded webinars.
To ensure long-term success, we offer enhanced project support for a minimum of six months post-launch, alongside ongoing business-as-usual consultation to align your learning strategy with evolving goals. Additionally, our Cortexa Connect programme gives you access to in-depth interactive workshop training, helping your teams grow in capability and confidence.
Support with Cortexa isn’t just reactive—it’s a partnership built to empower.
Human touch support
All our staff are UK based and trained not just to respond quickly and efficiently but to look for opportunities to add value and provide advice.
A solution not just a response
Our average solution time is XXXX because we know that a response is a courtesy not a cure.
99.9% uptime
Our scalable hosting provides a smooth and reliable learning platform for all users.
IESO – Cortexa customer
“The Clinician Hub ticks all our boxes with its broad capabilities. The new site also looks great and is much more user-friendly!
The Cortexa team were incredibly easy to communicate with during the project, and our questions were answered promptly. They understood our needs and the relationship has been a true partnership. Cortexa continue to support our vision and passion every step of the way.”
Kelly Smyth
Clinical e-Learning and Content Senior Coordinator, ieso
Our support model adapts to your needs and internal resources
Even before your site has launched our Customer Success Team will have been involved to understand your plans and challenges, so we are alongside you every step of the way.
We understand that one size doesn’t fit all and we ensure that you receive the training and support required phased in a way that maximises both the initial impact and your platforms long term success. Together through consultation we create a flexible plan which provides you the right support via the correct channels and is available throughout your contract term.
Training on your terms
Our Whilst commitment to your training and support is continuous, free and available in a wide variety of options. Our “In the Flow of Work” approach delivers learning, guidance, or support at the point of need and from within the platform itself therefore avoiding unnecessary disruption. Complimenting this is our Cortexa Connect programme giving you access to in-depth interactive workshop training alongside Totara’s own more formalised but comprehensive training via its Community site.
Scottish Prison Service – Cortexa customer
“The SPS is a diverse organisation that requires our platform to be able to adapt to the needs our employees. Cortexa provided Totara Learn as the solution that allowed employees to migrate easily form our previous supplier.
The implementation plan provided by Cortexa ensured a smooth transfer of information from our previous platform, this ensured a smooth launch. During the development phase Cortexa provided a range of solutions that has simplified our processes and reporting. Since implementation Cortexa has provided speedy responses to any queries with regular contact and a personal approach that is refreshing.”
David Chlad
Digital Learning Manager, SPS
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