Our human touch support
Human touch
Our approach to support is built around human connection, collaboration, and continuous learning. Our UK-based support team is always on hand and can be reached via phone or a dedicated support email because we recognise that support goes far beyond resolving a tickets.
IESO – Cortexa customer
“The Clinician Hub ticks all our boxes with its broad capabilities. The new site also looks great and is much more user-friendly!
The Cortexa team were incredibly easy to communicate with during the project, and our questions were answered promptly. They understood our needs and the relationship has been a true partnership. Cortexa continue to support our vision and passion every step of the way.”
Kelly Smyth
Clinical e-Learning and Content Senior Coordinator, ieso
Self-serve resources
In addition to our phone and email support, we also offer an “in the flow of work” approach, delivering real-time self-serve support and guidance directly within admin only areas of the platform. This includes a range of static and media resources we have curated and developed ensuring administrators can access targeted training exactly when they need it—without disrupting their workflow.
Self-serve resources
In addition to our phone and email support, we also offer an “in the flow of work” approach, delivering real-time self-serve support and guidance directly within admin only areas of the platform. This includes a range of static and media resources we have curated and developed ensuring administrators can access targeted training exactly when they need it—without disrupting their workflow.
Totara Community
The Totara Community is a free online space designed to support and connect users of the Totara platform. It offers access to a wealth of resources including forums, best-practice guides, webinars, and courses to help users get the most out of their system. Whether a beginner or experienced Totara administrator, the Community provides valuable peer support, product updates, and learning opportunities with others across the global Totara network.
Enhanced project support for 6 months
To support long-term success, we provide enhanced project support for at least six months after launch, along with continuous business-as-usual consultation to keep your learning strategy aligned with your evolving objectives. Experience has shown that additional support and skill nurturing during this primary launch phase proves invaluable to achievement of long-term measurable success and outcomes.
Enhanced project support for 6 months
To support long-term success, we provide enhanced project support for at least six months after launch, along with continuous business-as-usual consultation to keep your learning strategy aligned with your evolving objectives. Experience has shown that additional support and skill nurturing during this primary launch phase proves invaluable to achievement of long-term measurable success and outcomes.
Cortexa Connect
Complementing our other training and support, we also offer the Cortexa Connect programme, featuring webinars and interactive workshops on popular topics, new features, and best practices. Session themes are often shaped by customer feedback through surveys, and we also host open discussion forums where administrators can share insights, challenges, and solutions to support one another.
Scottish Prison Service – Cortexa customer
“The SPS is a diverse organisation that requires our platform to be able to adapt to the needs our employees. Cortexa provided Totara Learn as the solution that allowed employees to migrate easily form our previous supplier.
The implementation plan provided by Cortexa ensured a smooth transfer of information from our previous platform, this ensured a smooth launch. During the development phase Cortexa provided a range of solutions that has simplified our processes and reporting. Since implementation Cortexa has provided speedy responses to any queries with regular contact and a personal approach that is refreshing.”
David Chlad
Digital Learning Manager, SPS
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